Curriculum Vitae

Overview

Seasoned customer service associate with the ability to cultivate strong business and consumer relationships and lead
productivity. Bringing forth four years of experience streamlining sales initiatives and managing a large volume of merchandise.
Known for demonstrating superior interpersonal skills and influencing clear and effectual communication between employees.
Eager and ready to bring my knowledge, expertise, and passion wherever needed.

© Caitlin Saunders. All rights reserved.

education

University of Virginia Aug 2016 — May 2020
Bachelor of Arts in History
This course of study informed me about the past and offered room for thoughtful reading of key historical texts. The
course rigor provoked clear thinking, enlivened critical capacities, and promoted concise writing. Historical studies
provided outstanding preparation for being an informed citizen in an increasingly complex and interdependent
world.

Work

Student Sales Assistant, University of Virginia Bookstore November 2018 — May 2020
Charlottesville, Virginia
• Facilitate sales among prospective customers
• Accommodate customers in search of materials not readily available by contacting other sources by phone or
email
• Locate and record merchandise inventory, sales records, and online orders
• Process incoming and outgoing merchandise for vendors

Sales Associate, Home Depot May 2019 — Mar 2020
Harrisonburg, Virginia
• Maintain knowledge of sales by reading daily, weekly, and monthly sales report
• Mediate product markdowns to the satisfaction of customers when necessary
• Perform stock maintenance duties daily, including ensuring all products are lit, displayed, clean, and signed
• Ask customers questions about their projects to know what their needs are and what level of expertise is
needed to assist them with their shopping

volunteering

Sigma Alpha Lambda National Leadership and Honor Organization August 2017 — March 2020
• 2017-2018 - Social Media Outreach Chair
• 2017-2019 - Annual Relay for Life Fundraising Volunteer
• 2018-2019 - Annual Holiday Challah for Hunger Volunteer
• 2019 - Habitat for Humanity Re-Store Volunteer
• 2020 - Martin Luther King Jr. Day of Service
• 2020 - NETwork Against Malaria Volunteer

Madison House: Cavaliers in the Classroom — Teaching Assistant, August 2019 — May 2020
• Utilized a daily lesson plan to facilitate time management skills among students.
• Created a sense of community by establishing group work-based projects and approaches to problems in the classroom.
• Supported students in academic and personal endeavors by establishing strong relationships.

Phi Alpha Delta Pre-Law Society, August 2018 — May 2020
• Connected with prospective law school administration.
• Engaged in critical assessments of skill and ability as related to the field of law.
• Fundraised annually for member scholarship funds.

Friends of Appalachia, 2018 – 2020
• Connected first-generation college students with resources to promote academic achievement
• Supported fellow students in community building activities to establish friendships with similar students
• Annually fundraised to finance student-organized scholarship funds

Skyline Literacy — Citizenship Preparation Team, May 2019 — August 2019
• Teaching small groups of learners with a minimum of a high beginner English level
• Instruction regarding U.S. history and government, reading, writing, and interview skills

Virginia Mock Trial, August 2016 — September 2017

Pulaski County Art League, September 2015 – May 2016

Highland Ridge Rehab Center — Activities Department Volunteer, September 2015 – May 2016
• Researched new recreational activities conducive to cognition and fine motor skills in elderly adults
• Created additional recreational activities for high-skilled, short-term patients
• Established personal connections with patients to facilitate interest in pro-active leisure activities

Courses of Study

These courses do not reflect the cumulative coursework within my area of study, but rather outline key classes that may be broadly applied to future professional and business endeavors.

Commercial Law I, University of Virginia
August 2018 – December 2018
Commercial Law II, University of Virginia
January 2019 – May 2019
Advanced Intermediate Spanish, University of Virginia
January 2019 – May 2019