Curriculum Vitae

Overview

Seasoned customer service associate with the ability to cultivate strong business and consumer relationships and lead
productivity. Bringing forth four years of experience streamlining sales initiatives and managing a large volume of merchandise.
Known for demonstrating superior interpersonal skills and influencing clear and effectual communication between employees.
Eager and ready to bring my knowledge, expertise, and passion wherever needed.

© Caitlin Saunders. All rights reserved.

Work

Sales Associate, Home Depot May 2019 — Mar 2020
Harrisonburg
• Maintain knowledge of sales by reading daily, weekly, and monthly sales report
• Mediate product markdowns to the satisfaction of customers when necessary
• Perform stock maintenance duties daily, including ensuring all products are lit, displayed, clean, and signed
• Ask customers questions about their projects to know what their needs are and what level of expertise is
needed to assist them with their shopping

Student Sales Assistant, University of Virginia Bookstore Sep 2016 — May 2020
Charlottesville
• Facilitate sales among prospective customers
• Accommodate customers in search of materials not readily available by contacting other sources by phone or
email
• Locate and record merchandise inventory, sales records, and online orders
• Process incoming and outgoing merchandise for vendors

education

University of Virginia Aug 2016 — May 2020
Bachelor of Arts in History
This course of study informed me about the past and offered room for thoughtful reading of key historical texts. The
course rigor provoked clear thinking, enlivened critical capacities, and promoted concise writing. Historical studies
provided outstanding preparation for being an informed citizen in an increasingly complex and interdependent
world.

volunteering

Sigma Alpha Lambda National Leadership and Honor Organization Aug 2017 — Mar 2020
• 2017-2018 - Social Media Outreach Chair
• 2017-2019 - Annual Relay for Life Fundraising Volunteer
• 2018-2019 - Annual Holiday Challah for Hunger Volunteer
• 2019 - Habitat for Humanity Re-Store Volunteer
• 2020 - Martin Luther King Jr. Day of Service
• 2020 - NETwork Against Malaria Volunteer
Madison House: Cavaliers in the Classroom Aug 2019 — May 2020
Phi Alpha Delta Pre-Law Society Aug 2018 — May 2020
Virginia Mock Trial Aug 2016 — Sep 2017
Skyline Literacy: Citizenship Preparation Team May 2019 — Aug 2019
• Teaching small groups of learners with a minimum of a high beginner English level
• Instruction regarding U.S. history and government, reading, writing, and interview skills

Skills

Language Proficiency

★★★★★ English
★★★☆☆ Spanish

Other

★★★★☆ Interpersonal Communication
★★★☆☆ Microsoft Excel
★★★★★ Merchandising
★★★★☆ Customer Relations
★★★★☆ Direct Sales

Courses of Study

These courses do not reflect the cumulative coursework within my area of study, but rather outline key classes that may be broadly applied to future professional and business endeavors.

Commercial Law I, University of Virginia
August 2018 – December 2018
Commercial Law II, University of Virginia
January 2019 – May 2019
Advanced Intermediate Spanish, University of Virginia
January 2019 – May 2019